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Frequently Asked Questions
Straightforward information about eye-care guides, appointment requests, records and urgent symptoms. Online information does not replace an eye examination.
Can this website diagnose an eye problem?
No. The guides explain common eye-care topics and help you prepare questions, but only an eye-care professional can assess your eyes and give personal advice.
How do I choose which eye specialist to see?
Start with the concern that brought you here. The specialist finder and concern guides explain which area of eye care may be a useful starting point; the final choice depends on an examination.
What should I bring to an eye consultation?
Bring your current glasses or contact-lens details, previous prescriptions or test reports, and a list of medicines you use. Do not stop prescribed medicines unless your clinician advises you to.
Is an appointment request automatically confirmed?
No. A request is received first; the hospital confirms the appointment after contacting you. Please confirm current timings before travelling.
Can I request a second opinion?
Yes. The second-opinion form lets you share your question and relevant reports with consent. Do not use an online form for an emergency or delay urgent assessment.
When should I seek urgent eye care?
Sudden vision loss, a curtain-like shadow, new flashes with many floaters, severe eye pain, chemical exposure or an eye injury may need urgent assessment. Contact the hospital or go to the nearest emergency service.
Need a next step?
Start with your concern.
Use the specialist finder for educational guidance, or contact the hospital with an appointment question.
Find a specialist Contact the hospital →